Return and Cancellation Policy
What is the 7 Calendar Day Replacement Guarantee? How do I get a defective item ordered replaced?
All products sold at our online store are covered under our 7 Calendar Day Replacement Guarantee. Notify us of any problems, damages or defects within 7 calendar days from the date of delivery, and we will issue a brand new replacement to you at no extra cost.
In order to get a defective item replaced:
Contact Customer Care via the Contact Us form, within 7 calendar days from the date of delivery.
The defective product or part will be recalled, checked for defects and if found defective, a replacement will be shipped immediately and return shipping costs so incurred by you refunded.
Note: All products are insured against theft and damages incurred during transit. If you receive a package that is open or looks to have been tampered with, do not accept it. Contact our Customer Care and we will have the issue quickly resolved.
Apart from condition reserved herein above, the following products shall not be eligible for return or replacement under this 7 Calendar Day Replacement Guarantee:
- Any product that exhibits physical damage to the box or to the product.
- Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product at the time of delivery.
- Any product without a valid, readable, un-tampered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number.
- Any product from which the UPC (Universal Product Code) has been removed from its original packaging.
How do I cancel an order? Alternatively, how do I return a product ordered?
For outright cancellations: If you cancel your order before your product has shipped, we will refund the entire amount. If the cancellation is after your product has shipped, you can do one of the following:
1. If your product has shipped but has not yet been delivered, contact Customer Support and inform them of the same.
2. If you received the product, it will be eligible for replacement, only in cases where there are defects found with the product. Please refer to the 7 calendar day replacement guarantee above.
3. The refund will take 2-7 business days to get credited to you.